FAQs

Here are a few of the Frequently Asked Questions

To provide you with the best customer experience, your feedback is greatly encouraged if you have any

questions, click here contact us

When will I receive my order?

Your order is very important to us. Please note that due to the incredibly high demand, shipping takes 2 - 4 weeks  

Most orders arrive in 2 weeks, however shipping times may be affected due to this Covid-19 outbreak and lockdowns in most countries

Rest assured all orders come with a Tracking Number so you can shop with a peace of mind

What is my Tracking Number?

Your Tracking Number will be emailed to you within 2-5 days after your order

Please reach out to our friendly customer experience team if you did not receive after 7 days by clicking here

How Can I Contact fonfony?

Simply fill in the Contact Form by clicking here

Why is my order being shipped in different packages?

if you have a multi-item order, each item may be shipped from a different international warehouse depending on which one has them available the fastest.

Where do you ship from?

We ship from our partnered warehouses & factories located in the US & China. So,

please expect your items to be shipped separately (if you order more than one

item) as different factories specialize in different areas of manufacturing

Where can I place an order from?

You can place an order from any country, we ship Worldwide

Which currency will be charged in?

We process all orders in USD.

Will I receive an order confirmation when I place my order?

Yes customers will receive an order number placing their orders

Please contact us if you don't receive one within 24 hours

How Can I Pay?

We accept all Major Credit Cards Visa Mastercard, Discover And Many More

Is Checkout on this site safe and secure?

Of Course, Our store is certified Level 1 PCI DSS compliant and meets all 6 categories of PCI standards

Rest assured our customer's information and business data are safe and secure

Will be charged for customs and taxes?

The prices displayed on our site are tax-free Which means U enjoy Free of Taxes When You Purchase From fonfony.com.